A changed, once-sacred space


{Working at Borders, 2006}


My local bookstore just reopened. After losing our Borders last summer, we were without a local hang-out until Books-A-Million took over the former space. We rejoiced! I vowed to actually put my money where my typing is and shop there. (Despite the fact that I buy basically everything online, I’ve tried hard to purchase books only in “real” stores. Corporate or no.)

And then something weird happened.

Despite working for a newspaper, I can be surprisingly slow to learn local news — but the store closed again. Temporarily, I heard. It was something with the roof? A leak? I don’t know. Anyway, it closed for weeks. Seeing the chaos through the plate-glass windows and the dark exterior sign was pretty depressing, honestly. It was PTSD — Borders-style.

But the light shone again. We popped in Tuesday for the first time since BAM! re-opened. I bought Gillian Flynn’s Gone Girl because you crazies have been talking about it everywhere, and I can’t stand being out of the In Club. Also, I read 14 pages in what felt like one breath, so.

While waiting for my mother and boyfriend to finish making their rounds of all the usual genres, I found myself . . . lingering. By the displays. Having worked at Borders for years in college, I’m drawn to the familiar fixtures. When BAM! purchased Borders’ old space, the shelves and signage seemed to come with it. Though Spence bought many of Borders’ bookcases for his place, I guess they replaced them? Because the store looks exactly the same.

Entering is always a time-warp. One minute I’m Megan, intrepid 27-year-old columnist, and the next I’m Megan, 21-year-old English major shamelessly draining her bank account on paperbacks with her employee discount. I used to love coming to work — seriously. As much as anyone can love working retail and dealing with the general public, I adored that place. I made so many friends there — people I still think about, people I still miss. The regular customers morphed from strangers to acquaintances, and then to chatty pals. I knew their spouses, their children. Their favorite authors. The way they liked their coffee. By the time I left in 2008, I knew most of their names — and they knew mine.

There was a warmth, a camaraderie. A sense that you were somewhere people met and mingled. Where ideas happened.

It was a really happy place. And time.

Part of my attachment to that job is undoubtedly due to it coinciding with a particular era of my life. I will never again be a freshly-christened college graduate. I will never be 21, or 22, or 23. It will never again be 2006, John Mayer’s just-released “Continuum” on repeat through our faulty speaker system. I will never again feel that untarnished, undecided — and free.

Most days, that’s okay. Good, even. But other times, it stings. Like peroxide. Like salt. Sometimes I want to cry, thinking about that former life — a time when that bookstore was just about my world.

On Tuesday night, the store was deserted. Booksellers milled about with piles of bargain books in their arms, rearranging displays and looking vacantly at their watches. The café was empty save one family in a corner, most of them thumbing away at iPhones. Spencer and I grabbed seats at a rickety table and read for a bit, but it was strange to be in a silent place that was once so teeming with life — one that now sits quiet, neglected. When I worked at Borders, we couldn’t get people out of the café. During holiday hours? We’d have fools camped out until midnight, nursing a single stale cup of coffee from hours before, walled in by stacks of unclaimed books.

Is this how it feels to desperately love something everyone else has abandoned?

The bookseller in me couldn’t help but neaten the displays, aligning edges and straightening stacks. Grabbing books that were tossed aside, patiently walking them back to their proper sections. Spencer once asked me why I do that — “You’re not getting a paycheck anymore” — but I just smiled, shrugged.

“I like it,” I said, and it was true.

Earning a paycheck hadn’t felt like earning a paycheck. It didn’t feel like work.

And I really miss it. More than I ever thought I could.


My Borders isn’t closing, but I still feel sad

The summer before my senior year of college, I left my internship at a D.C. newspaper and looked for part-time work in my hometown. The natural choice was Borders, a place where I could get paid (paid!) to talk about books all day. The salary was decent; the staff seemed friendly. The lovely aroma of fresh coffee immediately permeated my pores and gave me the extra jolt I was seeking. Both a refuge and solid employment, my gig at Borders seemed like the perfect opportunity.



And it was. The only reason Borders wasn’t my first job ever was due to the 18-and-over employment policy. When I applied for jobs fresh out of high school, I was a 17-year-old kid who wanted spending cash. Getting to work at Borders came three years later and, excited beyond words, I started my part-time shifts with the idea that I would work there until I graduated from college and had to seek out full-time, career-related employment.

Well, I got a full-time job. In 2007, I was hired as an assistant editor at the newspaper where I still work and write. But when the time came to break ties with Borders, offering myself fully to the paper that was my “big girl job,” I just couldn’t do it. The idea of leaving the bookstore was unfathomable.

Most of the time, I loved the people. Even when they were rude and terrible and ignorant. Even when they sought a book with no description other than “it’s blue” or “it’s written by a famous person.” The jolt I received when I actually could find that book — that crazy, elusive, damn-near-impossible book — was a high unlike anything I’ve ever experienced. I loved giving recommendations and receiving them from others, watching with understanding as customers’ eyes lit up when describing a favorite read. It felt like magic.

If I thought I knew lots about reading before, working at Borders opened up a whole new world for me. Authors previously undiscovered now littered my shelves, their tomes procured with the awesome employee discount. On the nights I would go straight from my 9 a.m. to 5 p.m. full-time gig at the paper to the store, staying until 11 p.m. or later, I discovered the lovely aroma of coffee and chai tea. I made great friends at Borders, all of us united through our “in the trenches” mentality.

More than anything, I just looked forward to being there. The smell of fresh books, stripped open from heavy palates, was intoxicating. I loved store events like our midnight release party for Harry Potter and the Deathly Hallows, when I hosted a party for more than 1,000 people and worked until 4 a.m. I loved chatting with other readers and feeding off our mutual love of literature. I met a boyfriend there. Ran into countless friends there.

In our town, which has no other bookstore, Borders is the epicenter of life.

I didn’t want to leave. When I visit the store now and see many familiar faces — you know, minus the whole “you don’t have a bun in the oven, do you?” debacle — I feel a jolt of sadness and whimsy for life back at the bookstore. After receiving a great promotion at the paper, I finally quit my part-time job there in October 2008. I visit often and still feel like, if called upon, I could hop behind the information desk or man a register without trouble. It’s just the sort of job that sticks with you.

On Feb. 16, Borders filed for Chapter 11 bankruptcy protection and announced they would be closing 200 stores (click for full list of store closings). When my dad emailed me that spreadsheet, my stomach dipped down to my shoes. The idea of Borders — our Borders, the site of countless dates and late nights and chats and coffee runs — closing was hideous. It actually made me feel sick.

I’m happy to say, friends, that our Borders in Southern Maryland is safe.

But so many others aren’t.

I understand why this happened. Countless articles have come out about why the chain, once so prominent, is teetering on the edge of extinction. The recession; the rise of e-books; the abundance of cheap books online; Borders failing to keep up with market trends. All of these things make sense. They suck, yes, but they make sense.

But what I can’t understand is a town without a bookstore. If our Borders in Waldorf, Md., had closed, we would be without any book retailer in three counties. There are no independent bookshops peddling anything more than old, dusty paperbacks, and there’s only so much you can find at Target or Wal-Mart. Friends, without a Borders, we would have been book destitute.

And I would have been devastated.

Though we’re out of the red zone, I feel terrible for the cities that are losing their Borders locations — and the employees who are suddenly out of work. I feel bad, too, for the publishers and distributors and authors who are still trying to make a living in a tough business during a tough recession — and how Borders’ closings are affecting them.

I feel sad for the couples who can’t meet at Borders for coffee on a first date or the families who covet their time at the store paging through the children’s section. And who hasn’t spent a lazy Sunday wandering around the store’s bookcases, admiring recent releases and feeling the weight of a hardcover in their hands?

Is everything with the chain sunshine and roses? No, of course not. Sometimes customer service sucks, and I get that. But it doesn’t make me love Borders any less.

I’m hugging my own store a little closer these days. And if yours dodged the bankruptcy bullet, I hope you will, too.

Thanksgiving weekend wrap-up

Although it’s still hard for me to process, Thanksgiving has come and gone — but it was great! As always, my family outdid themselves. I always wish I could have a fraction of that delicious food for later in the week, but somehow the magic isn’t quite the same after the holiday! We did have plenty of leftover potatoes, ham and turkey, though. And pumpkin pie, of course. My sister brought home an entire dessert from her boyfriend’s great family! In fact, that reminds me . . . I think there may be some left . . .

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Black Friday turned out to be pretty low-key at the store — I got in, cleaned up a bunch of stuff and headed on home.The bookstore wasn’t very busy at all, quite a contrast to years past. I know all retailers are afraid of what this holiday season will (or won’t) bring, and from what I could tell the shopping situation is pretty bleak. It didn’t feel like a major shopping day at all. Bad for the store, but good for me — I didn’t have to deal with many irritable customers. I did have a minor incident in the Kids department, but nothing to rank in my Top 10 Worst Customer stories!

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Black Friday madness — and my return to retail

It’s Thanksgiving Eve! A glorious day I sit in anticipation of a four-day weekend, lots of delicious food, time with my friends, family and boyfriend and the opportunity to… shop. This Friday is Black Friday!

Working around Black Friday at the bookstore, 2006!

Working around Black Friday at the bookstore, 2006!

After slaving away in crowded, congested stores since I was a freshman in college, Black Friday is typically a day I look forward to with a mixture of anticipation and fear. It’s a little fun, yes — being insanely busy with bustling people everywhere, the time filling itself without much help from you, selling tons of stuff and hopefully keeping your chain store afloat a little longer. I usually wear red and green, throw on a pretty bell necklace and maybe don a Santa hat (emblazoned with my name in glitter, of course).

Black Friday — so called because it’s the day merchants find themselves “back in the black,” i.e. out of the “red” or debt — has its origins, it seems, in Philadelphia in 1966: the day after Thanksgiving brought so many shoppers to the city and congested traffic so badly, police and locals likened it to the chaos of Black Tuesday, the day the stock market crashed in 1929. Retailers, cab drivers and others in the service industry thought only of the “headaches” Black Friday brought with it, not the potential sales and money-making opportunities.

According to trust Wikipedia, Black Friday is typically not the busiest shopping day of the year — that honor is typically bestowed upon the Saturday before Christmas. Makes sense. Lots of last-minute shoppers out there! Black Friday was the busiest shopping day of the year last holiday, though.

With the economy being what it is, I’m sure this year will be even crazier than usual. And though I left my part-time job at the bookstore in October, I did agree to come pitch in on Friday — I’m working 11 a.m. to 6 p.m., the entire shank of the day. My dad, sister and I are planning on hitting Target, Kohl’s and Best Buy early before I have to meander over to grab a paycheck myself. I haven’t worked at the store in nearly a month, and I’m pretty nervous! It’s one thing to make your triumphant return, and it’s another entirely to make that return on Black Friday. We shall see.

But before I have to worry about working, I’ll be shopping!

end of a retail era

Last night was pretty monumental for me — after five years (and two at my bookstore), my career in retail is over. Honestly, I wasn’t sure I would see this day . . . even after I graduated from college and took my editor position at the newspaper, I couldn’t give up my part-time stint at the store.

The time has come, though. My life is different, the store has evolved, so many co-workers have come and gone . . . after years of waving goodbye and throwing them parties and presenting cakes, it was my turn.

It was definitely an unassuming affair, though. Through all the turmoil, crazy customers, long hours and insanely busy events, my exit was devoid of fanfare. Times like that make you wonder why you really remained so loyal for so long . . . but I don’t want to reflect with bitterness on anything! I loved working at the bookstore, loved my friends and co-workers, and will sincerely miss helping (most) people who came in looking for a book to get them through a bad break-up, help with a school paper, shed some insight into a new faith or governmental practice or just lose themselves in a good story.

Obviously, I love words . . . reading them, writing them, reflecting on them. So I might not be practically living over at the store anymore, but my memories and love of books will stay with me forever.

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Chevy Chase on a lawnmower

Today is my first day at my “new” job — an editor at my paper (versus just assistant to the editor, which was my position as of last Friday)! I can already see how much busier I’m going to be as the sole individual in all of my sections without a real back-up plan . . . but I’m looking forward to the challenge. It’ll be a nice change of pace to stay continuously busy during the day!

In further fairly uneventful news, we had a rash of crazed customers at the store over the weekend who never failed to bring the LOLs. I updated the list I now keep in my back pocket of the most hilarious stories.

My favorite is actually not a “bad” customer story: A father was walking around the bookstore with his young son, who has obviously reached that overwhelmingly curious stage of life where he routinely points to objects, asking his dad what everything is. His patient father responded kindly, “Oh, that’s a book” or “That’s a magazine” or “That’s my shoe.” I was standing near the information counter, sorting through some recovery when they walked by a display.

“Dad, what’s that?” asked the little boy, pointing at the first cover of a stack of movies.

His father raised his eyebrows, puffing out his cheeks. “That’s . . . Chevy Chase on a lawnmower.” (I’m assuming he was looking at a film classic, but I couldn’t figure out which one, really.) He laughed a little, then tugged on his bewildered son’s hand. “Come on, buddy,” he laughed.

I burst out chuckling myself and had a hard time holding it together when I rang up his family about ten minutes later. I wanted so bad to mention Chevy Chase, but I didn’t want him to think I was stalking him or something! It was just so ridiculously random — I loved it.

We got into a lot of political confrontations with customers over the weekend, too — people who were upset because we had too many Obama books, others who were upset because we weren’t displaying McCain books, others who felt our displays “unfairly” supported Obama . . . okay, so these are all Obama-haters, I realize now. All political beliefs aside, I don’t know how anyone could look at any of our displays and see them as anything but balanced and fair! There may be more “Obama” books on a table, but that’s because there are more Obama books in existence! And if the agitated customers had actually bothered to, you know, read the covers, they would have seen that most of the books were actually criticisms of Barack Obama.

But I guess no one actually troubles themselves to read anymore.

Turning in the ‘mistress of ceremonies’ sash

I’m a drama queen. And no, not in the teenage-girl-eyeroll sort of drama queen way, where I’m constantly slamming doors and texting my friends in a huff because so-and-so didn’t include me in their plans to go to the mall this weekend.

I’m 23 years old, so that would be slightly more than ridiculous.

No, I’m a drama queen in the theatrical sense — I love performance, silliness and, yes, being the center of attention. Not all the time, of course, but most of the time.

I suppose this is exactly how I’ve come to be the resident “mistress of ceremonies” for all in-store events at my bookstore. To date, this has include the midnight releases of popular books Harry Potter and the Deathly Hallows, Breaking Dawn and Brisingr, as well as a Holiday Open House, ceremony for the opening of our coffeeshop, Halloween storytime and an assortment of other smaller scale events.

And I’m always into these things! I was big into drama in high school but haven’t made time to get into theatre since then. My little crazy announcements and parties at the store are my only opportunity to be “dramatic” anymore.

And I usually dress up. Really dress up. Here’s me at the Harry Potter release in July 2007, just to give you an idea:

Yeah.

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